Current processing time is 5-7 business days after an order is placed.
Orders ship USPS First Class Mail for packages under 13 oz.or Priority Mail Flat Rate for packages over 13oz.
You will receive an email notification with a tracking number when your package ships. Please allow several hours before trying to track your package. First Class Mail is typically 3-5 business days and Priority Mail is 2-3 business days. I only use USPS to ship packages.
Tracking Numbers: They are a hoot, aren't they?
The mailman has to physically scan them when he picks them up for it to track. Often, they do that. Sometimes, they do not. If you are not seeing movement on a package, that is why. I can't make that package scan/track anymore than you can, but it will arrive. It's not uncommon at all during busy times that packages will not be scanned. During the holiday season it's not uncommon to not see movement at all -and then BAM, it's delivered. Like magic.
You can typically track your parcels if you live in : United States, Canada, Australia, UK, Belgium, Brazil, Croatia, Denmark, France, Germany, Netherlands, Switzerland, Israel, Spain & New Zealand.
If you do not live in one of those countries, you cannot track packages from the US. It's a bummer, I know, but that's just how the system is set up.
You will still be provided a number and it's considered a 'shipping confirmation' to show you proof that it was mailed.
Transit times are typically 2-3 weeks. It can happen in 1 week, but can also be 6 weeks. Customs is fun.
The nature of the product does not allow for returns, however if you are unhappy with your order or it arrives damaged (that rarely ever happens, phew!) Please let us know immediately so we can offer a solution for you.